Orders | Shipping Policy

Orders

Orders are processed Monday through Friday and typically ship within 1 business day if the order is placed before 2:00pm CST, pending purchase verification. Orders placed after 2:00pm CST on Friday will process and ship the following Monday.

If you have questions or concerns about your order arriving to you by a certain date please email (privato@aol.com) or phone us (214.821.8900).

Shipping

We offer the following domestic shipping options:
UPS Ground Shipping, $10
UPS Standard 2 Day, $25 (2 business days)
UPS Standard Overnight, $50

If you are picking up your order at our store,
we will refund the shipping charge when you arrive.

We do not ship on weekends or holidays.

Orders placed after 2:00pm CST on Friday will process and ship the following Monday.

Order Tracking

Once your order has shipped you will receive a shipping confirmation email.

Canceling Or Editing An Order

To make any changes to your order once submitted, please contact us immediately by email (privato@aol.com) or phone us (214.821.8900) to make any changes.

Returns

To initiate a return, please email privato@aol.com or phone us (214.821.8900) with your order number and a copy of your receipt. Once your return request has been accepted, you will receive a pre-paid return shipping label within 2 business days.

Please be sure to mail your return back within 14 days of placing your order to be eligible for a refund.

You must request a return authorization before sending your item back. Only send returns using the pre-paid return label emailed to you so we have the ability to track the return. We cannot refund a lost return that was sent using a method other than our return labels.

You also may return your order directly at our store location. Please check our website for our store hours to ensure we are open when you arrive.

Gift Return

If you received a gift from our store, please email (privato@aol.com), phone us (214.821.8900), or stop by the store to initiate your return. If returning in person, please check our website for store hours to ensure we are open when you arrive.

Receiving a Refund

Once we receive your return, please allow 2-3 business days for your return to be processed at our store. Your refund will be credited to the original payment method used for the original purchase; please allow up to 5-10 business days for your financial institution to post the refund to your account. We’ll send you an email when the return has been processed and the refund has been initiated.

Sales

Items marked “SALE” are final and not eligible for return or refund.

Fragrance

Child products are not eligible for return or refund.

Exchange Policy

Please email (privato@aol.com), phone us (214.821.8900), or stop by the store to initiate an exchange. If exchanging in person, please check our website for store hours to ensure we are open when you arrive.

Incorrect, Damaged or Defective Items

Each item that leaves us is inspected by our team and packaged to ensure that they stay in perfect condition on their way to you. If for some reason you receive a damaged, defective, or incorrect item, please contact us at privato@aol.com with a photo of the damage, or description of the wrong item you received, along with your order number. You may also bring the item into our store during our business hours.

Sizing

Some of our unique designs may have unique sizings and fits. We do our best to include sizing and fit information with each item but if you would like additional details or would like assistance in selecting a size, please email (privato@aol.com) or phone us (214.821.8900).

Out of Stock Items

If an item is no longer listed for sale online, it is most likely out of stock.

Shopping Cart

Unfortunately, adding an item(s) to your cart does not guarantee the inventory will be held for you until you place and finalize your order. Your selection will be held in the cart for approximately 20 minutes and will be removed from the cart if you do not place an order.

Gift Wrapping & Messaging

If you’re ordering an item as a gift and would like your recipient to receive a distinctive look, we provide complimentary, trademark wrapping, with special black boxes tied with tulle ribbons.

For a custom note to your recipient, please include your message in the “Order notes” section on the checkout page.

Policy effective date: November, 2020