Orders | Shipping Policy
Orders are processed Monday through Friday and typically ship within 1 business day if the order is placed before 2:00pm CST, pending purchase verification. Orders placed after 2:00pm CST on Friday will process and ship the following Monday.
If you have questions or concerns about your order arriving to you by a certain date please email (firstname.lastname@example.org) or phone us (214.821.8900).
UPS Ground Shipping, $10
UPS Standard 2 Day, $25 (2 business days)
UPS Standard Overnight, $50
If you are picking up your order at our store,
we will refund the shipping charge when you arrive.
We do not ship on weekends or holidays.
Canceling Or Editing An Order
To make any changes to your order once submitted, please contact us immediately by email (email@example.com) or phone us (214.821.8900) to make any changes.
To initiate a return, please email firstname.lastname@example.org or phone us (214.821.8900) with your order number and a copy of your receipt. Once your return request has been accepted, you will receive a pre-paid return shipping label within 2 business days.
You also may return your order directly at our store location. Please check our website for our store hours to ensure we are open when you arrive.
If you received a gift from our store, please email (email@example.com), phone us (214.821.8900), or stop by the store to initiate your return. If returning in person, please check our website for store hours to ensure we are open when you arrive.
Receiving a Refund
Once we receive your return, please allow 2-3 business days for your return to be processed at our store. Your refund will be credited to the original payment method used for the original purchase; please allow up to 5-10 business days for your financial institution to post the refund to your account. We’ll send you an email when the return has been processed and the refund has been initiated.
Items marked “SALE” are final and not eligible for return or refund.
Child products are not eligible for return or refund.
Please email (firstname.lastname@example.org), phone us (214.821.8900), or stop by the store to initiate an exchange. If exchanging in person, please check our website for store hours to ensure we are open when you arrive.
Incorrect, Damaged or Defective Items
Each item that leaves us is inspected by our team and packaged to ensure that they stay in perfect condition on their way to you. If for some reason you receive a damaged, defective, or incorrect item, please contact us at email@example.com with a photo of the damage, or description of the wrong item you received, along with your order number. You may also bring the item into our store during our business hours.
Out of Stock Items
If an item is no longer listed for sale online, it is most likely out of stock.
Unfortunately, adding an item(s) to your cart does not guarantee the inventory will be held for you until you place and finalize your order. Your selection will be held in the cart for approximately 20 minutes and will be removed from the cart if you do not place an order.
Gift Wrapping & Messaging
If you’re ordering an item as a gift and would like your recipient to receive a distinctive look, we provide complimentary, trademark wrapping, with special black boxes tied with tulle ribbons.
Policy effective date: November, 2020